Frequently Asked Questions



questions? we've got answers

What is MadeMay? (formerly is a two-sided marketplace connecting thoughtful consumers looking for custom paintings with professional & independent artists from around the world. 

Who are the artists?

MadeMay artists are top-rated artists from around the world, primarily in the United States.
To join, all artists are required to submit an application for review. To protect all customers, each artist is  vetted so you can have confidence in working with any one of our artists!

Since customers have different requests and budgets, Requiren brings in artists from different price points, specialities, focuses, and backgrounds.

How much does a painting cost?

Since our artists are independent and fairly name their own pricing, the cost of a painting varies by artist, size, and complexity (such as the number of subjects in the painting).

To see actual pricing, Start a Request and compare artists by price.

For more info, see How It Works.

How long will it take for my art to be finished & shipped?

Each painting is hand-made from scratch, so the timeline varies by your actual request and the artist you choose.

For example, requesting a massive painting with great detail (such as 12 people with a complex background) takes a longer time, as compared to a small or medium-sized portrait of a puppy.
On average, it takes take 7 days for a painting to be completed.

We recommend placing an order as early as possible - especially during holidays as our artists may get backlogged with orders!

Can I communicate with the artist?


After you place an order, your contact information is exchanged with your artist in order to message freely. Our artists are very friendly, and will provide updates & checkins throughout the process.

Can I request a painting containing nudity?

Yes; however, all requests containing nudity must be sent individually to our team (write to with the subject line "Art Request Containing Nudity") and our team will work with you on assigning an artist.

Please do not request a painting containing nudity through the regular Request Form, as some artists do not wish to receive nude requests.

What if I don't like the painting when it arrives?

If the painting is incomplete, lost, or damaged, you will receive a full refund.

In other instances, such as not liking the painting, our team manually reviews each submission on a case-by-case basis to determine the best and fair outcome.

Due to the subjective nature of art, please keep in mind that simply not liking the artists style is not a good reason get a refund. When comparing artists, we highly recommend looking at their profiles to see past examples of work. In other words, choose an artist you like.

Can I get a refund?

We issue a full refund on behalf of our artists in the following scenarios:

1) Lost, stolen, or damaged painting
2) Incomplete painting
3) Unsatisfactory work, as determined by our team (i.e. painting is not consistent with the artists’ quality of work)

Art is naturally subjective with varying styles and interpretations, and we try to provide customers the necessary information about the artists - especially their previous work - during the request process to help clients get a better sense of what they may expect, since all artwork is made-to-order.

What if I have another question?

Contact us: