Cancellation policy

Because commissions are paid and managed on MadeMay, we can help with cancellations and refunds when they're needed.

Canceling an inquiry

If you have sent an inquiry but have not yet started a project, simply let the artisan know through messaging that you are no longer interested. There is no formal process required and no fees involved.

Canceling an ongoing project

If a project is already underway, message the artist first to work it out. Because payment runs through MadeMay, we can help mediate a cancellation or refund if the two of you can't reach agreement.

Tips for smooth cancellations

• Communicate early -- If you are having second thoughts, let the artisan know as soon as possible.
• Be respectful -- The artisan may have already invested time and materials. Handle the conversation with respect.
• Refer to your agreement -- If you discussed payment terms and cancellation conditions with the artisan, refer to whatever was agreed upon.

Payments, messaging, and delivery coordination all happen on MadeMay — checkout is handled securely through Stripe and the commission record stays in one place. Any cancellation or refund terms should be agreed clearly between the buyer and artist, with MadeMay able to review the platform record when support is needed.