Support CenterFor Artisans

For Artisans

Profile setup, pricing, and growing your business on MadeMay.

How do I join MadeMay as an artisan?

Create your profile with portfolio images, bio, process steps, and pricing. Our team reviews applications within 3 to 5 business days.

What does the application process look like?

Your profile is your application. Fill it out completely with professional photos and a strong bio. Our curation team reviews everything.

What makes a strong artisan profile?

Professional portfolio photos, a compelling personal story, defined process steps, clear pricing, and complete information in every field.

How should I photograph my work?

Use natural light, clean backgrounds, and multiple angles. Show the details and scale of your work. Quality photos are the most important factor.

How do I set my pricing?

Enter the net amount you want to receive. MadeMay shows you the listed price (which includes our fee and Stripe processing) so buyers see the full cost.

What is the Marketplace Plan vs Storefront Plan?

Marketplace Plan: 15% commission, no monthly fee. Storefront Plan: 2% commission plus $95 per month, best if you bring your own clients.

What is the $85 activation fee?

A one-time fee when your profile is approved. It covers onboarding, verifies your commitment, and activates your account.

How do I get paid?

Payments are released through Stripe Connect as buyers approve milestones. Funds typically arrive in your bank account within 2 business days.

How do pricing variables work?

Each category has specific variables (like painting medium, size, complexity) that affect pricing. You set rates for each so buyers get accurate quotes.

Can I work in multiple categories?

Yes. If you do both sculpture and furniture, you can set up pricing for both. Buyers will find you in either category.

How do I write an article on MadeMay?

Articles boost your visibility and establish expertise. Write about your craft, behind the scenes process, or buyer guides from your dashboard.

What are artisan badges?

Badges are earned through milestones: 3 reviews unlocks homepage eligibility, 10 reviews gets priority placement, 25 reviews earns Master Artisan status.

What is the artisan dashboard?

Your hub for managing projects, viewing analytics, tracking profile views, seeing which search terms find you, and managing your pricing.

How can I improve my visibility?

Complete your profile fully, add a video intro, write articles, share your MadeMay link on social media, and earn reviews.

How does the ranking algorithm work?

How MadeMay decides which artisans appear on the homepage and browse pages. External traffic, activity, conversions, and more.

What happens if I need to cancel a project?

You can cancel from your dashboard. Unreleased escrow is refunded to the buyer. Repeated cancellations may affect your standing.

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