Reporting problems

If you encounter an issue on MadeMay, we want to hear about it.

What you can report

• Inappropriate content -- Profiles, portfolio images, or messages that violate our content guidelines.
• Misrepresentation -- Artisans whose work or profile does not accurately represent their abilities.
• Harassment or abuse -- Any communication that is threatening, abusive, or inappropriate.
• Spam or scams -- Suspicious accounts, messages, or behavior.

How to report

Contact our support team with details about the issue. Include screenshots or specific information that can help us investigate. The more detail you provide, the faster we can act.

What happens after you report

Our team reviews every report. Depending on the severity of the issue, we may warn the user, restrict their account, or remove them from the platform. We take reports seriously and aim to maintain a safe and respectful community.

Note on payment disputes

Because payments run through MadeMay, we can review the on-platform record when something goes wrong. Agree on scope clearly before work begins, and reach out to us if you hit a problem. Payments, messaging, and delivery coordination all happen on MadeMay — checkout is handled securely through Stripe and the commission record stays in one place.