Your payment is held securely until you approve. If something goes wrong, our team mediates to make it right. You are protected at every step.
From your project dashboard, select Open Dispute. Describe the issue, upload photos, and our team will review within 5 business days.
The artisan has 72 hours to respond. Our team reviews all evidence including the brief, milestones, messages, and photos. A decision is issued.
Full refund of unreleased escrow, partial refund, release to artisan, or revision required. Our team explains the reasoning for every decision.
Every artisan submits a complete profile with professional portfolio photos. Our curation team reviews quality, experience, and authenticity.
All unreleased escrow is refunded immediately. We will suggest similar artisans based on your original brief so you can continue your project.
All payments are processed through Stripe, a PCI Level 1 certified payment processor. MadeMay never stores your card details.
Use the dispute system for project issues. For other concerns, email support@mademay.com with details and we will respond within 24 hours.